Cancellation Policy

Cancellation Policy

At LomaRoomz, we aim to provide a smooth and transparent booking experience for both travelers and hotel partners. This Cancellation Policy explains how booking cancellations and modifications are handled on our platform.

By making a reservation through LomaRoomz, you agree to the terms outlined in this policy.

Hotel Specific Cancellation Policies

Each hotel listed on LomaRoomz may have its own cancellation rules and policies. These policies are clearly displayed on the hotel booking page before you confirm your reservation.

Travelers are advised to carefully review the cancellation terms for the selected hotel before completing the booking.

Free Cancellation

Some hotels may offer free cancellation within a specific time period before the check-in date.

If your booking qualifies for free cancellation:

• You may cancel the reservation without any cancellation charges.
• The cancellation must be made within the allowed time frame mentioned in the booking details.

Non-Refundable Bookings

Certain bookings may be marked as non-refundable. In such cases:

• Cancellation may not be allowed.
• No refund will be provided if the reservation is cancelled after confirmation.

Please review the booking conditions carefully before confirming your reservation.

Cancellation Process

To cancel a booking made through LomaRoomz, please follow these steps:

Log in to your LomaRoomz account.

Go to your Bookings or Reservations section.

Select the booking you wish to cancel.

Follow the cancellation instructions provided.

If you need assistance, you may contact our support team.

Refund Processing

If your booking qualifies for a refund:

• Refunds will be processed according to the hotel’s cancellation policy.
• Processing time may vary depending on the payment method used.

LomaRoomz will coordinate with the hotel partner to ensure the refund process is handled appropriately.

No-Show Policy

If a guest does not check in to the hotel on the scheduled arrival date without cancelling the booking in advance, it may be considered a no-show.

In such cases:

• The booking may be cancelled automatically.
• Refund eligibility will depend on the hotel's policy.

Changes to This Policy

LomaRoomz reserves the right to update or modify this Cancellation Policy at any time. Any changes will be reflected on this page.

Users are encouraged to review this policy periodically.

Need Help?

If you have any questions regarding cancellations or refunds, please contact our support team.

Email: info@loma.co.in

Phone: +91 9790993245

Our team will assist you with your booking concerns as quickly as possible.